10-Point Service Commitment
- Customers must have service available to them on a 24/7 basis.
- Customers must be able to schedule a service appointment promptly.
- Customers must find knowledgeable service advisors/managers at all Volvo dealers.
- Customers must have their problem diagnosed within 2 hours.
- Customers must find that parts are available when and where they need them.
- Customers must be updated during the repair process.
- Customers must be notified promptly of completed repairs.
- Customer repairs must be finished when promised.
- Customer problems must be resolved correctly the first time.
- Customers must have assistance in understanding warranty coverage and resolving warranty questions.
